IT Support & Helpdesk
1. IT Support & Helpdesk
Troubleshooting · Helpdesk · User Support
IT Remote Support - Prepaid Hourly Packages
Buy a bundle of service hours in advance, valid for up to 12 months. Ideal for flexible, occasional support needs. Base professional rate: ¥8,000/hour - the larger the package, the larger your discount.
| Package | Package Ten | Package Twenty | Package Thirty | Package Fifty |
|---|---|---|---|---|
| Remote Service | 10 hours | 20 hours | 30 hours | 50 hours |
| Effective hourly rate | ¥7,200 | ¥6,800 | ¥6,400 | ¥6,000 |
| Discount vs base rate | 10% | 15% | 20% | 25% |
| Package Price | ¥72,000 | ¥136,000 | ¥192,000 | ¥300,000 |
Please note:
Prepaid hours cover IT services only and must be used within 12 months of purchase. Unused hours expire unless carried over to the following year (¥1,000 fee, waived with purchase of another package; written request required before expiration). Bookings require 48 hours' notice; a ¥500 fee applies to cancellations with less than 24 hours' notice. Charges are based on actual hours utilized.
IT Remote Support - Plans
Flexible IT remote support tailored to your needs. Mix and match: select how many user support hours you need each month, and how many devices you want monitored and remotely maintained. Pay only for what you use, with full control and predictable costs.
Remote Support Plans (Proactive Care for Users)
Helpdesk and account assistance for you or your team: troubleshooting, email and access setup, onboarding/offboarding, and general IT help. Combine with device remote management or use standalone.
| Plan | Package Three | Package Ten | Package Twenty |
|---|---|---|---|
| Remote Service | 3h / month | 10h / month | 20h / month |
| Monthly Price (Pay Monthly) | ¥19,800 | ¥59,800 | ¥108,000 |
| Annual Price (10% Discount) | ¥213,840 | ¥645,840 | ¥1,166,400 |
| Savings by paying annually | ¥23,760 | ¥71,760 | ¥129,600 |
Please note:
Remote support only: on-site assistance may be arranged separately. Monthly hours are specific to each billing period and do not roll over. Monthly payment is due in advance on the 1st of each month.
Annual billing: pay the discounted total upfront, save 10% versus monthly billing, 12 months of coverage starting immediately upon payment. Monthly allocations reset each month and do not roll over.
Remote Device Monitoring (Proactive Care for Your Devices)
We keep your computers, laptops, and servers running smoothly with regular updates, remote monitoring, security checks, and performance optimization.
| Feature | Package Light | Package Essential | Package Ultimate |
|---|---|---|---|
| Devices Included Monthly | 2 | 5 | 5 |
| Remote Monitoring | ◯ | ◯ | ◯ |
| System Alert Notifications | ◯ | ◯ | ◯ |
| OS Patch Management | ◯ | ◯ | ◯ |
| Software Upgrade & Patch Management | ◯ | ◯ | |
| Scheduled Virus/Malware Scans | ◯ | ||
| Monthly Reporting Summary | ◯ | ||
| Performance Diagnostics (Yearly) | ◯ | ||
| Monthly Price (Pay Monthly) | ¥2,800 | ¥8,800 | ¥13,800 |
| Annual Price (10% Discount) | ¥30,240 | ¥95,040 | ¥149,040 |
| Savings by paying annually | ¥3,360 | ¥10,560 | ¥16,560 |
| Monthly Fee per Additional Device | ¥1,200 | ¥1,650 | ¥2,500 |
Please note:
Remote-only support: on-site assistance may be arranged separately. Monthly payment is due in advance on the 1st of each month.
On-Demand Support Services
| Service | Price |
|---|---|
| Labour hourly rate | ¥8,000/h |
| Personal IT training (per hour) | ¥7,000/h |
| Hardware diagnostics & recommendations | ¥1,000 |
| Software basic diagnostics / benchmark | ¥1,000 |
| PC tune-up | ¥10,000 |
| Virus / malware / spyware removal | ¥8,000 |
| Monthly Reporting Summary | ¥10,000 |
Final Recommendation
Not sure which option fits your needs?
I offer an initial consultation to assess your environment and recommend the most cost-effective combination of support hours and device monitoring.
This ensures you get reliable IT support without overpaying or committing to unnecessary services.
Pricing Notice
Prices displayed on this page are provided for informational purposes only and may be subject to change or correction. While we strive to keep all pricing accurate and up to date, errors or omissions may occasionally occur. The official and final pricing will always be confirmed in a personalized price list or formal proposal sent directly to the client prior to any engagement.