IT Remote Support Prepaid Hourly Packages

Buy a bundle of service hours in advance, valid for up to 12 months. Ideal for flexible, occasional support needs.

Unlock the full potential of our IT services with our Prepaid Service Packages. Designed to offer flexibility and savings. Whether you're in need of technical support, system management, or software development, our prepaid service options have got you covered. Take control of your IT needs today and explore our prepaid packages below.

N.B.: Terms and Conditions for Prepaid Services Packages:

• Prepaid hours are solely for the provision of IT services and do not cover any additional costs.
• Prepaid hours must be used within 12 months from the date of purchase.
• Any unused hours at the end of the 12-month period will expire and become non-refundable or transferable unless the client opts to carry them over to the following year. This option is available with a #get-price("Package-waived", currency) fee, which will be waived if the client purchases another package. The client must submit a written request before the expiration date.
• Prior booking of services using prepaid hours requires a minimum notice of 48 hours.
• A #get-price("Package-missed", currency) fee will be applied for missed or cancelled service bookings with less than 24 hours' notice.
• Charges for prepaid hours will be calculated based on the actual hours utilized.
• Modifications or cancellations of bookings can be arranged by mutual agreement between the client and Pier Alberto Pierini.

IT Remote Support Plans

Flexible IT Remote Support tailored to your needs.

Choose the level of support you need for your users and devices, independently or together.

Mix and match: select how many user support hours you need each month, and how many devices you want monitored and remotely maintained. Pay only for what you use, with full control and predictable costs.

Remote Support Plans (Proactive care for Users)

Helpdesk and account assistance for you or your team.

Get expert support for users, including troubleshooting, email and access setup, onboarding/offboarding, and general IT help.

Choose the number of hours per month that fits you or your team's needs, combine with device remote management or use it as a standalone service.

Please note:

• These plans are designed exclusively for remote support. On-site assistance is not included but may be arranged separately if needed.
• The allocated support hours for each month are specific to that billing period and do not roll over to the following month. We recommend using your hours within the month they are purchased. Unused hours cannot be refunded or applied to future months.

Annual Subscription Details

Get the same full remote-support coverage with a 10% discount by paying annually instead of monthly.

Key Benefits:

• One-time payment: Pay the discounted total upfront.
• 10% savings compared to monthly billing.
• 12 months of coverage: Starts immediately upon payment.
• Monthly hour allocation: Hours reset each month and do not roll over.

Choose annual billing to lock in a lower rate, skip monthly invoices, and enjoy seamless support all year.

Remote Device Monitoring (Proactive Care for Your Devices)

We keep your computers, laptops, and servers running smoothly with regular updates, remote monitoring, security checks, and performance optimization.

Choose a monitoring plan that suits your needs. You can add user support as an optional upgrade or use device monitoring alone.

Please note: These plans are designed exclusively for remote-only support. On-site assistance is not included but may be arranged separately if needed.

Annual Subscription Details

Get the same full remote-support coverage with a 10% discount by paying annually instead of monthly.

Key Benefits:

• One-time payment: Pay the discounted total upfront.
• 10% savings compared to monthly billing.
• 12 months of coverage: Starts immediately upon payment.
• Monthly hour allocation: Hours reset each month and do not roll over.

Choose annual billing to lock in a lower rate, skip monthly invoices, and enjoy seamless support all year.

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