Q & A

Frequently Asked Questions

Got questions? I’ve got the answers.

Choosing the right IT partner often comes with important questions. This section provides clear and transparent answers about how we work, the services we offer, and what you can expect when collaborating with us. Our aim is to remove uncertainty, simplify complex topics, and help you make informed decisions with confidence.

If you don’t find your specific question answered here, please don’t hesitate to contact us. We are always happy to provide clear explanations and guidance at no cost, so you can better understand your options before making any commitment. Every situation is different, and we believe that informed decisions start with open, pressure-free conversations.

Why are your prices lower than the competition in Japan?

My pricing is intentionally designed to make professional IT services accessible to a wider range of people and businesses. I believe that reliable technology, security, and digital tools should not be limited to large corporations with large budgets. By working efficiently, keeping overhead low, and relying on over 30 years of hands-on experience and a trusted professional network, I can deliver high-quality services without unnecessary complexity or inflated costs. My goal is not to compete on price alone, but to bring the IT world within everyone’s reach, providing practical, transparent, and sustainable solutions that truly add value. Clients pay for expertise, clarity, and results, not for layers of bureaucracy. Lower prices do not mean lower standards. They reflect a commitment to fairness, accessibility, and long-term relationships built on trust.

How can you deliver such a wide range of services on your own? Isn’t that unrealistic?

While I am your single point of contact, I do not work in isolation. Over more than 30 years of professional experience in IT and technology services, I have built extensive hands-on expertise across multiple domains, as well as a trusted network of highly skilled professionals and specialized partners. This combination allows me to coordinate, oversee, and deliver a broad range of services efficiently and reliably. Each project is managed directly by me, ensuring consistency, quality control, and clear communication, while leveraging additional expertise when required. This model gives you the best of both worlds: the simplicity and accountability of working with one expert, combined with the capabilities of a wider, experienced team. All collaborators are selected based on proven competence, reliability, and shared professional standards. When external expertise is involved, it is always coordinated under my supervision to ensure outcomes meet the agreed scope, quality, and expectations. In short, you benefit from decades of experience, a single accountable partner, and a solid professional network, without the overhead or complexity of a large agency.

Do you work with both individuals and businesses?

Yes. I help individuals with personal IT needs, and I also support small businesses and teams with infrastructure, security, and long-term IT strategies. Whatever your scale, I empower you with the right tools and guidance so technology works for you.

Can you provide remote support, or do you only work on-site?

Most services are delivered remotely, which allows for faster response times and lower costs. On-site support can be arranged when necessary, depending on location and project requirements.

What makes your service different from other IT providers?

I combine 30+ years of experience with a personal, tailored approach. Unlike generic IT Tech, my focus is on empowering you, whether that’s fixing urgent issues, optimizing your workflow, or building a long-term strategy. I don’t just solve problems, I help you take control.

How do you ensure my data and systems are secure?

Security is at the core of every solution I provide. From encrypted backups to firewalls and best practices, I empower you with not just protection but also knowledge, so you understand how your systems stay safe.

I’m not very technical. Can you explain things simply?

Absolutely. My goal is to empower, not overwhelm. I explain solutions in clear, simple terms so you feel confident and in control of your technology instead of dependent on it.

How long will you support me?

I’ll be there as long as you need me. My role is to assist you until you feel empowered enough to manage on your own, or to keep standing beside you if you prefer ongoing guidance. The choice is always yours.

Do you work with small projects or only long-term clients?

Both. We support one-time interventions, short-term projects, and long-term partnerships. Many clients start with a small engagement and expand over time as trust and needs evolve.

Are your solutions vendor-neutral?

Yes. We prioritize open standards, open-source technologies, and vendor-neutral solutions whenever possible. Recommendations are based on what fits your needs, not on commissions or partnerships.

Can you help even if we don’t fully understand our technical needs?

Absolutely. Part of the service is helping you clarify your requirements, understand options, and make informed decisions, without technical jargon or pressure.

How do pricing and costs work? Are there hidden fees?

Pricing is transparent and clearly defined before any work begins. There are no hidden fees. Any third-party costs (licenses, subscriptions, hardware) are discussed and approved in advance.